Custom-Ordered Package Tour Contracts
Chapter 1: General Provisions
Article 1 (Scope of Application)
Contracts relating to Custom-Ordered Package Tours concluded between our company and travelers (hereinafter “Custom-Ordered Package Tour Contracts”) shall be governed by these Terms and Conditions. Matters not provided for in these Terms and Conditions shall be governed by applicable laws and regulations or generally established practice.
Where our company has, without violating any law or regulation and without disadvantage to the traveler, entered into a special written agreement, that special agreement shall take precedence over the preceding paragraph.
Article 2 (Definitions)
In these Terms and Conditions, a “Custom-Ordered Package Tour” means a trip conducted by our company based on a travel plan that our company has prepared at the traveler’s request, setting out the destination and itinerary of the trip, the content of the transportation or accommodation services the traveler may receive, and the amount of the Travel Fare the traveler must pay to our company.
In these Terms and Conditions, “Domestic Travel” means travel within Japan only, and “Overseas Travel” means travel other than Domestic Travel.
In this Part, a “Communication Contract” means a Custom-Ordered Package Tour Contract concluded upon receiving an application by telephone, mail, facsimile or other means of communication from a cardholder of a credit card company with which our company has a business tie-up (hereinafter the “Affiliated Company”), whereby the traveler consents in advance that our company’s claims or obligations relating to the Travel Fare, etc. arising from the Custom-Ordered Package Tour Contract will be settled, on or after the date such claim or obligation is to be performed, in accordance with the Affiliated Company’s separately-prescribed cardholder agreement, and whereby the Travel Fare, etc. of that Custom-Ordered Package Tour Contract will be paid by the method prescribed in Article 12, Paragraph 2, the second sentence of Article 16, Paragraph 1, or Article 19, Paragraph 2.
In this Part, “Electronic Notice of Acceptance” means a notice of acceptance of an application for a contract, transmitted by a method using information and communications technology that connects the computer, facsimile machine, telex or telephone used by our company (hereinafter “Computer, etc.”) with the Computer, etc. used by the traveler via a telecommunications line.
In these Terms and Conditions, “Card Use Date” means the date on which the traveler or our company is to perform the obligation to pay or refund the Travel Fare, etc. under the Custom-Ordered Package Tour Contract.
Article 3 (Content of the Travel Contract)
Under a Custom-Ordered Package Tour Contract, our company undertakes to arrange for, and to manage the itinerary so that, the traveler may receive, in accordance with the travel itinerary set by our company, the transportation, accommodation and other travel-related services provided by transportation, accommodation and other service providers (hereinafter “Travel Services”).
Article 4 (Arrangement Agents)
In performing a Custom-Ordered Package Tour Contract, our company may have all or part of the arrangements carried out on its behalf by another travel agency, a person who conducts arrangement business, or other assistant, whether located in Japan or overseas.
Chapter 2: Conclusion of the Contract
Article 5 (Issuance of the Proposal Document)
Where our company receives a request from a traveler who wishes to apply to our company for a Custom-Ordered Package Tour Contract, our company shall, except where there are business-related circumstances on our company’s part, issue a document (hereinafter the “Proposal Document”) stating the content of a proposal — including the travel itinerary, the content of the Travel Services, the Travel Fare and other travel conditions — prepared in line with the content of that request.
In the Proposal Document set out in the preceding paragraph, our company may itemize, as part of the Travel Fare, the amount of the service fee relating to the proposal (hereinafter the “Proposal Fee”).
Article 6 (Application for the Contract)
A traveler who wishes to apply to our company for a Custom-Ordered Package Tour Contract relating to the content of the proposal stated in the Proposal Document set out in Paragraph 1 of the preceding article must fill in the required information on our company’s prescribed application form (hereinafter the “Application Form”) and submit it to our company together with an application deposit in an amount separately prescribed by our company.
Notwithstanding the preceding paragraph, a traveler who wishes to apply to our company for a Communication Contract relating to the content of the proposal stated in the Proposal Document set out in Paragraph 1 of the preceding article must notify our company of their membership number and other matters.
The application deposit set out in Paragraph 1 shall be treated as part of the Travel Fare (including any Proposal Fee itemized as part thereof), cancellation fee or penalty fee.
A traveler who requires special consideration when participating in a Custom-Ordered Package Tour should so state at the time of application for the contract. In this case, our company will respond to the extent possible.
Any costs incurred as a result of special measures taken by our company for the traveler based on the request set out in the preceding paragraph shall be borne by the traveler.
Article 7 (Refusal to Conclude a Contract)
Our company may decline to conclude a Custom-Ordered Package Tour Contract in the following cases:
1) Where the traveler is likely to cause inconvenience to other travelers or to hinder the smooth conduct of group activities.
2) Where there are business-related circumstances on our company’s part.
3) Where, in the case of a proposed Communication Contract, the traveler’s credit card is invalid or the traveler is otherwise unable to settle all or part of their obligations relating to the Travel Fare, etc. in accordance with the Affiliated Company’s cardholder agreement.
Article 8 (Time of Formation of the Contract)
A Custom-Ordered Package Tour Contract is formed when our company accepts the conclusion of the contract and receives the application deposit set out in Article 6, Paragraph 1.
Notwithstanding the preceding paragraph, a Communication Contract is formed when our company sends notice accepting the conclusion of the contract. However, where an Electronic Notice of Acceptance is to be sent for that contract, the contract is formed when the notice reaches the traveler.
Article 9 (Issuance of the Contract Document)
Promptly after the contract is formed as set out in the preceding article, our company shall issue to the traveler a document (hereinafter the “Contract Document”) stating the travel itinerary, the content of the Travel Services, the Travel Fare and other travel conditions, and matters concerning our company’s liability.
Where our company has itemized the amount of the Proposal Fee in the Proposal Document set out in Article 5, Paragraph 1, our company shall itemize that same amount in the Contract Document set out in the preceding paragraph.
The scope of Travel Services that our company is obligated to arrange and manage the itinerary for under the Custom-Ordered Package Tour Contract shall be as stated in the Contract Document set out in Paragraph 1.
Article 10 (Finalization Document)
Where the Contract Document set out in Paragraph 1 of the preceding article cannot state the finalized travel itinerary or the names of the transportation or accommodation providers, our company shall, after listing in that Contract Document a limited number of candidate accommodation providers and the transportation providers material for the purpose of the travel plan, issue by the date prescribed in that Contract Document — no later than the day before the departure date (or, where the application for the Custom-Ordered Package Tour Contract is made on or after the day that is the seventh day counting back from the day before the departure date, the departure date itself) — a document stating the finalized status of these matters (hereinafter the “Finalization Document”).
In the case of the preceding paragraph, where a traveler wishing to confirm the status of arrangements makes an inquiry, our company shall respond promptly and appropriately even before the Finalization Document is issued.
Where the Finalization Document set out in Paragraph 1 has been issued, the scope of Travel Services that our company is obligated to arrange and manage the itinerary for under Paragraph 3 of the preceding article shall be specified by the content stated in that Finalization Document.
Article 11 (Methods Using Information and Communications Technology)
Where our company has obtained the traveler’s prior consent, and in lieu of issuing the Proposal Document, the document stating the travel itinerary, the content of the Travel Services, the Travel Fare and other travel conditions, and matters concerning our company’s liability, that is to be issued to the traveler when concluding a Custom-Ordered Package Tour Contract, or in lieu of issuing the Contract Document or the Finalization Document, our company provides the matters to be stated in that document (hereinafter in this article, the “Stated Matters”) by a method using information and communications technology, our company shall confirm that the Stated Matters have been recorded in a file provided on the communication device used by the traveler.
In the case of the preceding paragraph, where the communication device used by the traveler is not equipped with a file for recording the Stated Matters, our company shall record the Stated Matters in a file provided on our company’s communication device (limited to one used exclusively for that traveler) and confirm that the traveler has viewed the Stated Matters.
Article 12 (Travel Fare)
The traveler must pay our company the amount of the Travel Fare stated in the Contract Document, by the date stated in the Contract Document, which shall be no later than the departure date.
Where a Communication Contract has been concluded, our company shall receive payment of the amount of the Travel Fare stated in the Contract Document using the Affiliated Company’s card without requiring the traveler’s signature on the prescribed slip. The Card Use Date shall be the date the travel contract is formed.
Chapter 3: Amendment of the Contract
Article 13 (Amendment of Contract Content)
The traveler may request our company to amend the travel itinerary, the content of the Travel Services or other content of the Custom-Ordered Package Tour Contract (hereinafter “Contract Content”). In this case, our company shall comply with the traveler’s request to the extent possible.
Where a natural disaster, war, civil disturbance, suspension of the provision of Travel Services by a transportation, accommodation or other service provider, an order of a government agency, the provision of transportation services that deviate from the original operating schedule, or other cause not attributable to our company arises, our company may, where unavoidable in order to ensure the safe and smooth conduct of the trip, change the Contract Content, after promptly explaining to the traveler in advance the reason the cause is one not attributable to our company and the causal relationship with that cause. However, in urgent cases where unavoidable, the explanation may be given after the change.
Article 14 (Change in the Amount of the Travel Fare)
Where the fares or charges applicable to the transportation provider used in conducting the Custom-Ordered Package Tour (hereinafter in this article, “Applicable Fares/Charges”) increase or decrease, due to significant changes in economic conditions or other factors, by an amount substantially exceeding what would normally be expected, compared with the Applicable Fares/Charges publicly announced as effective at the time the Proposal Document for the Custom-Ordered Package Tour was issued, our company may increase or decrease the amount of the Travel Fare within the range of that increase or decrease.
Where our company increases the Travel Fare in accordance with the preceding paragraph, our company shall notify the traveler of that fact before the day that is the fifteenth day counting back from the day before the departure date.
Where the Applicable Fares/Charges set out in Paragraph 1 are decreased, our company shall, in accordance with that paragraph, decrease the Travel Fare by the amount of that decrease.
Where a decrease or increase occurs in the costs required to conduct the trip (including cancellation fees, penalty fees and other costs already paid or to be paid for Travel Services not received due to the change in Contract Content) as a result of a change in Contract Content under the preceding article (excluding cases where the increase in costs is due to a shortage of seats, rooms or other facilities of the transportation, accommodation or other service provider despite that provider actually providing the relevant Travel Service), our company may change the amount of the Travel Fare within that range at the time of the change in Contract Content.
Where our company has stated in the Contract Document that the Travel Fare differs depending on the number of persons using the transportation, accommodation or other service provider, and that number of persons changes after the Custom-Ordered Package Tour Contract is formed for reasons not attributable to our company, our company may change the amount of the Travel Fare as stated in the Contract Document.
Article 15 (Change of Traveler)
A traveler who has concluded a Custom-Ordered Package Tour Contract with our company may, with our company’s consent, transfer their contractual position to a third party.
Where the traveler wishes to obtain our company’s consent as set out in the preceding paragraph, the traveler must fill in the required information on our company’s prescribed form and submit it to our company together with the prescribed fee.
The transfer of the contractual position set out in Paragraph 1 shall take effect when our company’s consent is given, and thereafter the third party who has received the transfer of the position under the travel contract shall succeed to all of the traveler’s rights and obligations relating to that Custom-Ordered Package Tour Contract.
Chapter 4: Cancellation of the Contract
Article 16 (Traveler’s Right of Cancellation)
The traveler may cancel the Custom-Ordered Package Tour Contract at any time by paying our company the cancellation fee prescribed in Appendix Table 1. Where cancelling a Communication Contract, our company shall receive payment of the cancellation fee using the Affiliated Company’s card without requiring the traveler’s signature on the prescribed slip.
Notwithstanding the preceding paragraph, the traveler may cancel the Custom-Ordered Package Tour Contract before the start of the trip without paying the cancellation fee in the following cases:
1) Where the Contract Content has been changed by our company. However, this applies only where the change is one listed in the left-hand column of Appendix Table 2 or is otherwise material.
2) Where the Travel Fare has been increased under Article 14, Paragraph 1.
3) Where, due to a natural disaster, war, civil disturbance, suspension of the provision of Travel Services by a transportation, accommodation or other service provider, an order of a government agency or other cause, the safe and smooth conduct of the trip has become impossible or there is an extremely high likelihood of it becoming impossible.
4) Where our company has failed to issue the Finalization Document to the traveler by the date set out in Article 10, Paragraph 1.
5) Where, due to a cause attributable to our company, it has become impossible to conduct the trip in accordance with the travel itinerary stated in the Contract Document.
After the start of the trip, where the traveler becomes unable to receive a Travel Service stated in the Contract Document for reasons not attributable to that traveler, or our company notifies the traveler of that fact, the traveler may, notwithstanding Paragraph 1, cancel the contract for the portion of the Travel Service that can no longer be received, without paying the cancellation fee.
In the case of the preceding paragraph, our company shall refund to the traveler the amount of the Travel Fare corresponding to the portion of the Travel Service that can no longer be received. However, where the case in the preceding paragraph is not due to a cause attributable to our company, our company shall refund to the traveler the amount remaining after deducting from that amount the cancellation fees, penalty fees and other costs already paid or to be paid for that Travel Service.
Article 17 (Our Company’s Right of Cancellation, etc. — Cancellation Before the Start of the Trip)
Our company may, after explaining the reason to the traveler, cancel the Custom-Ordered Package Tour Contract before the start of the trip in the following cases:
1) Where it is found that the traveler is unable to endure the trip due to illness, the absence of a necessary caregiver, or other reasons.
2) Where it is found that the traveler is likely to cause inconvenience to other travelers or to hinder the smooth conduct of the group trip.
3) Where the traveler has demanded a burden exceeding a reasonable scope in relation to the Contract Content.
4) Where there is an extremely high likelihood that a condition for conducting the trip specified at the time of conclusion of the contract, such as the amount of snowfall necessary for a ski trip, will not be met.
5) Where, due to a natural disaster, war, civil disturbance, suspension of the provision of Travel Services by a transportation, accommodation or other service provider, an order of a government agency or other cause not attributable to our company, the safe and smooth conduct of the trip in accordance with the travel itinerary stated in the Contract Document has become impossible or there is an extremely high likelihood of it becoming impossible.
6) Where, in the case of a Communication Contract, the traveler’s credit card becomes invalid or the traveler otherwise becomes unable to settle all or part of their obligations relating to the Travel Fare, etc. in accordance with the Affiliated Company’s cardholder agreement.
Where the traveler fails to pay the Travel Fare by the date stated in the Contract Document set out in Article 12, Paragraph 1, the traveler shall be deemed to have cancelled the Custom-Ordered Package Tour Contract on the day following that date. In this case, the traveler must pay our company a penalty fee equivalent to the cancellation fee set out in Paragraph 1 of the preceding article.
Article 18 (Our Company’s Right of Cancellation — Cancellation After the Start of the Trip)
Our company may, even after the start of the trip, after explaining the reason to the traveler, cancel part of the Custom-Ordered Package Tour Contract in the following cases:
1) Where the traveler is unable to endure continuation of the trip due to illness, the absence of a necessary caregiver, or other reasons.
2) Where the traveler disturbs the discipline of the group and thereby hinders the safe and smooth conduct of the trip, by failing to follow the instructions of our company given by a tour conductor or other person for the purpose of safely and smoothly conducting the trip, or by committing violence or intimidation against such persons or against other accompanying travelers.
3) Where continuation of the trip has become impossible due to a natural disaster, war, civil disturbance, suspension of the provision of Travel Services by a transportation, accommodation or other service provider, an order of a government agency or other cause not attributable to our company.
Where our company has cancelled the Custom-Ordered Package Tour Contract under the preceding paragraph, the contractual relationship between our company and the traveler shall be extinguished only for the future. In this case, our company’s obligations relating to Travel Services already received by the traveler shall be deemed to have been validly discharged.
In the case of the preceding paragraph, our company shall refund to the traveler the amount remaining after deducting, from the portion of the Travel Fare relating to Travel Services not yet received by the traveler, the cancellation fees, penalty fees and other costs already paid or to be paid for that Travel Service.
Article 19 (Refund of the Travel Fare)
Where an amount becomes payable to the traveler as a result of a decrease in the Travel Fare under Article 14, Paragraphs 3 to 5, or the cancellation of the Custom-Ordered Package Tour Contract under the preceding three articles, our company shall refund that amount to the traveler within 7 days, calculated from the day following the cancellation, in the case of a refund due to cancellation before the start of the trip, or within 30 days, calculated from the day following the travel completion date stated in the Contract Document, in the case of a refund due to a decrease or cancellation after the start of the trip.
Where our company has concluded a Communication Contract with the traveler and an amount becomes payable to the traveler as a result of a decrease in the Travel Fare under Article 14, Paragraphs 3 to 5, or the cancellation of the Communication Contract under the preceding three articles, our company shall refund that amount to the traveler in accordance with the Affiliated Company’s cardholder agreement. In this case, our company shall notify the traveler of the amount to be refunded within 7 days, calculated from the day following the cancellation, in the case of a refund due to cancellation before the start of the trip, or within 30 days, calculated from the day following the travel completion date stated in the Contract Document, in the case of a refund due to a decrease or cancellation after the start of the trip, and the date our company gives that notice to the traveler shall be the Card Use Date.
The preceding two paragraphs do not preclude the traveler or our company from exercising a right to claim damages as set out in Article 28 or Article 31, Paragraph 1.
Article 20 (Arrangement of Return Travel After Cancellation of the Contract)
Where our company has cancelled the Custom-Ordered Package Tour Contract after the start of the trip under Article 18, Paragraph 1, Item 1 or 3, our company shall, at the traveler’s request, undertake to arrange the Travel Services necessary for the traveler to return to the place of departure for that trip.
In the case of the preceding paragraph, all costs required for the trip to return to the place of departure shall be borne by the traveler.
Chapter 5: Group/Party Contracts
Article 21 (Group/Party Contracts)
The provisions of this Chapter shall apply to the conclusion of Custom-Ordered Package Tour Contracts applied for by multiple travelers travelling the same itinerary at the same time, who have designated a responsible representative (hereinafter the “Contracting Representative”).
Article 22 (Contracting Representative)
Except where a special agreement has been concluded, our company shall regard the Contracting Representative as having full authority to act as agent for the travelers comprising the group/party (hereinafter the “Members”) in concluding the Custom-Ordered Package Tour Contract, and shall conduct all travel-business-related transactions relating to that group/party, as well as the business set out in Article 26, Paragraph 1, with that Contracting Representative.
The Contracting Representative must, by the date prescribed by our company, submit to our company a roster of Members.
Our company assumes no responsibility whatsoever for any obligation or duty that the Contracting Representative currently owes, or may in the future be expected to owe, to the Members.
Where the Contracting Representative does not accompany the group/party, our company shall, after the start of the trip, regard as the Contracting Representative any Member previously designated by the Contracting Representative for that purpose.
Article 23 (Special Provisions on Formation of the Contract)
Notwithstanding Article 6, Paragraph 1, when concluding a Custom-Ordered Package Tour Contract with the Contracting Representative, our company may accept the conclusion of the Custom-Ordered Package Tour Contract without receiving payment of the application deposit.
Where a Custom-Ordered Package Tour Contract is concluded under the preceding paragraph without receiving payment of the application deposit, our company shall issue to the Contracting Representative a document stating that fact, and the Custom-Ordered Package Tour Contract shall be formed at the time our company issues that document.
Chapter 6: Itinerary Management
Article 24 (Itinerary Management)
Our company shall endeavor to ensure the safe and smooth conduct of the trip for the traveler, and shall perform the following services for the traveler. However, this does not apply where our company has entered into a different special agreement with the traveler.
1) Where it is found that there is a risk the traveler may be unable to receive a Travel Service during the trip, take the necessary measures to ensure the traveler can reliably receive the Travel Service in accordance with the Custom-Ordered Package Tour Contract.
2) Where, despite taking the measures set out in the preceding item, the Contract Content must nevertheless be changed, arrange substitute services. In doing so, where the travel itinerary is to be changed, endeavor to ensure that the changed itinerary conforms to the intent of the original itinerary, and where the content of a Travel Service is to be changed, endeavor to ensure that the changed Travel Service is equivalent to the original Travel Service, and otherwise endeavor to keep the change in Contract Content to a minimum.
Article 25 (Our Company’s Instructions)
When acting as a group between the start and completion of the trip, the traveler must follow our company’s instructions for the safe and smooth conduct of the trip.
Article 26 (Duties of the Tour Conductor, etc.)
Depending on the content of the trip, our company may have a tour conductor or other person accompany the group and perform all or part of the services listed in each item of Article 24 and other services incidental to the Custom-Ordered Package Tour that our company deems necessary.
The hours during which the tour conductor or other person set out in the preceding paragraph engages in the services set out in that paragraph shall, in principle, be from 8:00 a.m. to 8:00 p.m.
Article 27 (Protective Measures)
Where our company finds that a traveler during the trip is in a condition requiring protection due to illness, injury or other reasons, our company may take necessary measures. In this case, where this is not due to a cause attributable to our company, the costs required for such measures shall be borne by the traveler, and the traveler must pay those costs by the date and using the method designated by our company.
Chapter 7: Liability
Article 28 (Our Company’s Liability)
Where, in performing a Custom-Ordered Package Tour Contract, our company or a person to whom our company has had arrangements carried out on its behalf under Article 4 (hereinafter an “Arrangement Agent”) causes damage to the traveler intentionally or negligently, our company shall be liable to compensate for that damage. However, this applies only where our company is notified of the damage within two years, calculated from the day following the day the damage occurred.
Except in the case of the preceding paragraph, our company shall not be liable to compensate for any damage suffered by the traveler due to a natural disaster, war, civil disturbance, suspension of the provision of Travel Services by a transportation, accommodation or other service provider, an order of a government agency, or other cause not attributable to our company or our company’s Arrangement Agent.
Notwithstanding Paragraph 1, our company shall, with respect to the damage set out in that paragraph arising in connection with baggage, compensate up to a limit of 150,000 yen per traveler (except where our company has been intentional or grossly negligent), and only where our company is notified of the damage within 14 days for Domestic Travel, or within 21 days for Overseas Travel, calculated from the day following the day the damage occurred.
Article 29 (Special Compensation)
Regardless of whether our company’s liability under Paragraph 1 of the preceding article arises, our company shall, in accordance with the separately attached Special Compensation Provisions, pay a prescribed amount of compensation and condolence money for certain damage suffered by the traveler to their life, body or baggage while participating in the Custom-Ordered Package Tour.
Where our company is liable under Paragraph 1 of the preceding article for the damage set out in the preceding paragraph, the compensation payable by our company under the preceding paragraph shall, up to the amount of damages payable based on that liability, be deemed to be that damages payment.
In the case set out in the preceding paragraph, our company’s obligation to pay compensation under Paragraph 1 shall be reduced by an amount equivalent to the damages payable by our company under Paragraph 1 of the preceding article (including compensation deemed to be a damages payment under the preceding paragraph).
A Package Tour conducted by our company for a separate Travel Fare, targeted at travelers participating in our company’s Custom-Ordered Package Tour, shall be treated as part of the content of the Custom-Ordered Package Tour Contract.
Article 30 (Itinerary Guarantee)
Where a material change in Contract Content listed in the left-hand column of Appendix Table 2 occurs (excluding changes listed in the following items, and excluding cases where the change is due to a shortage of seats, rooms or other facilities of the transportation, accommodation or other service provider despite that provider actually providing the relevant Travel Service), our company shall pay a change compensation amount not less than the amount obtained by multiplying the Travel Fare by the rate stated in the right-hand column of that table, within 30 days calculated from the day following the travel completion date. However, this does not apply where it is clear that our company’s liability under Article 28, Paragraph 1 arises with respect to that change.
1) Changes due to the following causes:
a) Natural disaster
b) War
c) Civil disturbance
d) Order of a government agency
e) Suspension of the provision of Travel Services by a transportation, accommodation or other service provider
f) Provision of transportation services deviating from the original operating schedule
g) Measures necessary to ensure the safety of the life or body of trip participants
2) Changes relating to the portion of a Custom-Ordered Package Tour Contract changed under Article 13, Paragraph 1, and changes relating to the portion of a Custom-Ordered Package Tour Contract cancelled under Articles 16 to 18
The amount of change compensation payable by our company shall be limited to an amount obtained by multiplying the Travel Fare by a rate of 15% or more, as prescribed by our company, per traveler per Custom-Ordered Package Tour. In addition, our company shall not pay change compensation where the amount payable per traveler per Custom-Ordered Package Tour would be less than 1,000 yen.
Where, after our company has paid change compensation under Paragraph 1, it becomes clear that our company’s liability under Article 28, Paragraph 1 arises with respect to that change, the traveler must return to our company the change compensation relating to that change. In this case, our company shall pay the remaining amount after offsetting the amount of damages payable by our company under that paragraph against the amount of change compensation to be returned by the traveler.
Article 31 (Traveler’s Liability)
Where our company suffers damage due to the traveler’s intent or negligence, that traveler must compensate for the damage.
When concluding a Custom-Ordered Package Tour Contract, the traveler must make use of the information provided by our company and endeavor to understand the traveler’s rights and obligations and other content of the Custom-Ordered Package Tour Contract.
After the start of the trip, in order to smoothly receive the Travel Services stated in the Contract Document, if the traveler comes to believe that Travel Services different from those stated in the Contract Document have been provided, the traveler must promptly report that fact, at the travel destination, to our company, our company’s Arrangement Agent, or the relevant Travel Service provider.
Chapter 8: Compensation Business Bond
Article 32 (Compensation Business Bond)
Our company is a bonded member of the All Japan Travel Agents Association (4-1-20 Toranomon, Minato-ku, Tokyo).
A traveler or Member who has concluded a Custom-Ordered Package Tour Contract with our company may, with respect to claims arising from that transaction, receive compensation of up to 11,000,000 yen from the compensation business bond deposited by the aforementioned All Japan Travel Agents Association.
Our company has paid a compensation business bond contribution to the All Japan Travel Agents Association pursuant to Article 22-10, Paragraph 1 of the Travel Agency Act, and accordingly has not deposited a business security bond under Article 7, Paragraph 1 of that Act.
Appendix Table 1: Cancellation Fees (relating to Article 16, Paragraph 1)
1. Cancellation fees for Domestic Travel
| Category | Cancellation Fee |
(1) Custom-Ordered Package Tour Contracts other than those in the following item
| a | Cases other than those in b through f (limited to cases where our company has itemized the Proposal Fee amount in the Contract Document) | An amount equivalent to the Proposal Fee |
| b | Cancellation on or after the day that is the twentieth day (tenth day for a day trip) counting back from the day before the departure date (excluding cases in c through f) | Up to 20% of the Travel Fare |
| c | Cancellation on or after the day that is the seventh day counting back from the day before the departure date (excluding cases in d through f) | Up to 30% of the Travel Fare |
| d | Cancellation on the day before the departure date | Up to 40% of the Travel Fare |
| e | Cancellation on the departure date (excluding cases in f) | Up to 50% of the Travel Fare |
| f | Cancellation after the start of the trip, or failure to participate without notice | Up to 100% of the Travel Fare |
| (2) Custom-Ordered Package Tour Contracts using a chartered vessel | Governed by the cancellation fee provisions for that vessel. |
Note: The amount of the cancellation fee shall be stated clearly in the Contract Document.
2. Cancellation fees for Overseas Travel
| Category | Cancellation Fee |
(1) Custom-Ordered Package Tour Contracts using an aircraft for departure from or return to Japan (excluding contracts listed in the following item)
| a | Cases other than those in b through d (limited to cases where our company has itemized the Proposal Fee amount in the Contract Document) | An amount equivalent to the Proposal Fee |
| b | Cancellation on or after the day that is the thirtieth day counting back from the day before the departure date (excluding cases in c and d) | Up to 20% of the Travel Fare |
| c | Cancellation on or after the second day before the departure date (excluding cases in d) | Up to 50% of the Travel Fare |
| d | Cancellation after the start of the trip, or failure to participate without notice | Up to 100% of the Travel Fare |
(2) Custom-Ordered Package Tour Contracts using a chartered aircraft
| a | Cases other than those in b through e (limited to cases where our company has itemized the Proposal Fee amount in the Contract Document) | An amount equivalent to the Proposal Fee |
| b | Cancellation on or after the day that is the ninetieth day counting back from the day before the departure date (excluding cases in c through e) | Up to 20% of the Travel Fare |
| c | Cancellation on or after the day that is the thirtieth day counting back from the day before the departure date (excluding cases in d and e) | Up to 50% of the Travel Fare |
| d | Cancellation on or after the day that is the twentieth day counting back from the day before the departure date (excluding cases in e) | Up to 80% of the Travel Fare |
| e | Cancellation on or after the day that is the third day counting back from the day before the departure date, or failure to participate without notice | Up to 100% of the Travel Fare |
| (3) Custom-Ordered Package Tour Contracts using a vessel for departure from and return to Japan | Governed by the cancellation fee provisions for that vessel. |
Note: The amount of the cancellation fee shall be stated clearly in the Contract Document.
Appendix Table 2: Change Compensation (relating to Article 30, Paragraph 1)
| Change Requiring Payment of Change Compensation | Rate per Occurrence (%) | |
| Before the Start of the Trip | After the Start of the Trip | |
| 1. Change to the departure date or completion date stated in the Contract Document | 1.5 | 3.0 |
| 2. Change to a tourist destination or facility to be visited (including restaurants) or other travel destination stated in the Contract Document | 1.0 | 2.0 |
| 3. Change of the class or facilities of a transportation provider stated in the Contract Document to one with a lower fare (limited to cases where the total fare for the class and facilities after the change is lower than that for the class and facilities before the change) | 1.0 | 2.0 |
| 4. Change to the type of transportation provider or company name stated in the Contract Document | 1.0 | 2.0 |
| 5. Change to a different flight for the departure or arrival airport within Japan stated in the Contract Document | 1.0 | 2.0 |
| 6. Change from a direct flight between Japan and overseas stated in the Contract Document to a connecting or transit flight | 1.0 | 2.0 |
| 7. Change to the type or name of an accommodation provider stated in the Contract Document | 1.0 | 2.0 |
| 8. Change to the type of guest room, facilities, view or other room conditions of an accommodation provider stated in the Contract Document | 1.0 | 2.0 |
Note 1)
“Before the start of the trip” means cases where the traveler is notified of the change by the day before the departure date, and “after the start of the trip” means cases where the traveler is notified of the change on or after the departure date.
Note 2)
Where a Finalization Document has been issued, this table shall be applied by reading “Contract Document” as “Finalization Document.” In this case, where a change occurs between the content stated in the Contract Document and the content stated in the Finalization Document, or between the content stated in the Finalization Document and the Travel Services actually provided, each such change shall be treated as one occurrence.
Note 3)
Where the transportation provider relating to a change listed in Item 3 or 4 involves the use of accommodation facilities, it shall be treated as one occurrence per night.
Note 4)
The change of a transportation provider’s company name listed in Item 4 does not apply where it involves a change to a higher class or facilities.
Note 5)
Even where multiple changes listed in Item 4, 7 or 8 occur within a single boarding or one night’s stay, they shall be treated as one occurrence per boarding or per night.