Domestic Arranged Travel

Please be sure to review the contents of these <Travel Conditions> before applying.

Domestic Arranged Travel Conditions

Document explaining transaction conditions as required by Article 12-4 of the Travel Agency Act

Contract document as required by Article 12-5 of the Travel Agency Act

Once a travel contract is formed, this document becomes part of the Contract Document.

1. Arranged Travel Contract

(1) An “Arranged Travel Contract” (hereinafter simply the “Contract”) means a contract under which Imari Koutsu Co., Ltd. (2954-2 Idena, Namitahata-cho, Imari City, Saga Prefecture; hereinafter “our company”) undertakes, at your request, to arrange for you to receive Travel Services by acting as agent, intermediary or broker for you, or otherwise.

(2) When our company has arranged Travel Services with the care of a prudent manager, our company’s performance of its obligations under the Arranged Travel Contract shall be deemed complete. Accordingly, even where a contract for the provision of Travel Services cannot be concluded with a transportation, accommodation or other provider due to full booking, business closure, unsuitable conditions or other reasons, if our company has fulfilled its obligations, you must pay our company’s prescribed travel agency service fee (hereinafter the “Service Fee”).

(3) Matters not provided for in these Travel Conditions shall be governed by the content stated on the tickets, accommodation vouchers, etc. provided separately, as well as our company’s Standard Travel Agency Terms and Conditions (Arranged Travel Contracts Part).

2. Application for and Formation of the Contract

(1) Please fill in our company’s prescribed application form and apply together with an application deposit of between 20% and the full amount of the travel cost. The application deposit shall be applied toward all or part of the travel cost, the Service Fee, the cancellation fee, etc.

(2) Where customers travelling the same itinerary apply having designated a Contracting Representative, our company shall regard the Contracting Representative as having full authority to act as agent with respect to the conclusion, cancellation, etc. of the contract.

(3) The Contract is formed when our company accepts the conclusion of the contract and receives the application deposit set out in Item (1) of this Section.

(4) Notwithstanding Item (3) of this Section, our company may, by written special agreement, accept the conclusion of the travel contract without receiving payment of the application deposit. In this case, the time of formation of the contract shall be made clear in that document.

(5) For a contract whose sole purpose is to arrange tickets or accommodation vouchers, etc., our company may accept an oral application. In this case, the contract is formed when our company accepts the conclusion of the contract.

(6) Promptly after the Arranged Travel Contract is formed, our company shall provide you with a Contract Document stating the travel itinerary, the content of the Travel Services, the Travel Fare and other travel conditions, and matters concerning our company’s liability.

However, our company may not provide a Contract Document where it issues, for all Travel Services it arranges, tickets, accommodation vouchers or other documents evidencing the right to receive the Travel Services.

(7) Our company may decline to conclude the travel contract where there are business-related circumstances on our company’s part.

3. Travel Fare

(1) The “Travel Fare” means the total of the travel cost defined in Section 4, Item (1) ① and the travel agency Service Fee.

(2) The Travel Fare must be paid when our company provides tickets, accommodation vouchers or other coupons, or before departure.

(3) Where a change in the Travel Fare arises before the start of the trip due to a revision of fares or charges by the transportation, accommodation or other provider used, fluctuations in exchange rates, or other causes, our company shall change the Travel Fare accordingly. In this case, any increase or decrease in the Travel Fare shall accrue to or be borne by you.

4. Travel Agency Service Fee

Our company shall charge the following Service Fees for arranging travel, issuing coupons, providing travel consultation and other services. Matters not stated below shall be governed by our company’s Travel Agency Service Fee Schedule.

(1) Service Fee

① “Travel cost” means the fares, accommodation charges and other costs paid to transportation, accommodation and other providers in order to receive Travel Services.

② Where the same arrangement is made at the same time, it is counted as “one arrangement” regardless of the number of persons. Where the arrangement date, date of use, travel segment, accommodation or transportation provider, etc. differs, each is counted as a separate “one arrangement.”

③ “Arranging a single transportation provider” means arranging air, JR, private railway, bus, ferry or similar transportation.

④ “Confirming and issuing” means our company issuing a coupon after confirming the content of a reservation you have made directly.

⑤ Actual costs such as communication charges and postage shall be charged separately.

⑥ Consumption tax is included in the flat fees above. Where a Service Fee is charged based on a prescribed rate, consumption tax shall be charged separately.

(2) Travel Consultation Fee

Every 30 minutes thereafter: 2,200 yen

5. Amendment of the Content of the Travel Contract

(1) You may request our company to amend the content of the travel contract. In this case, our company shall comply with the request to amend the content of the travel contract to the extent possible.

Any increase or decrease in the Travel Fare resulting from the amendment of the content of the contract shall accrue to or be borne by you.

(2) Where cancellation fees, penalty fees or other costs required for amending arrangements become payable to a transportation, accommodation or other provider as a result of amending the content of the travel contract, you must bear these costs, and our company shall also charge the following amendment handling fee:

6. Cancellation of the Travel Contract by You, and Refunds

(1) Where you cancel the travel contract for your own reasons, our company shall charge the following fees and refund any remaining balance.

① The Service Fee set out in Section 4, and the following cancellation handling fee relating to the cancellation of the arrangement of the Travel Service under ③ of this Item.

② The travel cost relating to Travel Services you have already received.

③ Cancellation fees, penalty fees and other costs payable to the Travel Service provider relating to Travel Services you have not yet received.

(2) Where it becomes impossible to arrange a Travel Service due to a cause attributable to our company, you may cancel the travel contract. In this case, our company shall refund the remaining balance, excluding the travel cost relating to Travel Services you have already received.

7. Cancellation of the Travel Contract by Our Company, and Refunds

Where you fail to pay the Travel Fare by the prescribed date, our company may cancel the travel contract. In this case, our company shall charge the Service Fee set out in Section 4, the cancellation handling fee set out in Section 6, Item (1), and the cancellation fees, penalty fees and other costs payable to the Travel Service provider, etc.

8. Settlement of the Travel Fare

Where the Travel Fare actually required does not match the Travel Fare received, our company shall promptly settle the account after completion of the trip.

9. Our Company’s Liability

(1) Where, in performing the travel contract, our company or a person to whom our company has arrangements carried out on its behalf (hereinafter an “Arrangement Agent”) causes you damage intentionally or negligently, our company shall compensate for that damage, but only where our company is notified within two years, calculated from the day following the day the damage occurred.

(2) Where you suffer damage due to a cause such as the following, our company shall not, except in the case of Item (1) of this Section, be liable to compensate for that damage:

① A natural disaster, war, civil disturbance, terrorism, an order of a government agency, quarantine due to infectious disease, or a change to the itinerary or cancellation of the trip resulting therefrom.

② Suspension of service, an accident or fire involving a transportation, accommodation or other provider, or a change to the itinerary or cancellation of the trip resulting therefrom.

③ An accident occurring during free time.

④ Food poisoning.

⑤ Theft.

⑥ Delay, suspension, schedule change or route change of a transportation provider, or a resulting change to the itinerary or shortening of time spent at the destination.

(3) Our company shall compensate for the damage set out in Item (1) of this Section arising in connection with baggage only where our company is notified within 14 days, calculated from the day following the day the damage occurred. However, our company’s compensation shall be limited to a maximum of 150,000 yen per person (except where our company has been intentional or grossly negligent).

10. Your Liability

(1) Where our company suffers damage due to your intent or negligence, our company shall claim damages from you.

(2) You must make use of the information provided by our company and endeavor to understand your rights and obligations and other content of the travel contract.

(3) Where, after the start of the trip, you come to believe that the service actually provided differs from the content stated in the Contract Document, or an accident or other incident occurs during the trip, please promptly report that fact, at the travel destination, to our company or the Travel Service provider.

11. Travel Conditions for Customers Wishing to Conclude the Travel Contract by Communication Contract

Our company may accept travel applications by telephone, mail, facsimile, the internet or other means of communication from a cardholder (hereinafter “Member”) of a credit card company with which our company has a business tie-up (hereinafter the “Affiliated Company”), on condition that “payment of the Travel Fare, etc. is received without the Member’s signature” (hereinafter a “Communication Contract”). However, our company may be unable to accept this where it has no merchant agreement relating to Communication Contracts with the Affiliated Company, or for other business reasons. The travel conditions for a Communication Contract differ from ordinary travel conditions in the following respects.

(1) The “Card Use Date” referred to in this Section means the date on which the Member or our company is to perform the obligation to pay or refund the Travel Fare, etc. under the travel contract; the former is the date the contract is formed, and the latter is the date the request to cancel the contract is made. However, where the date of cancellation is after the Travel Fare has been paid, the Card Use Date shall be within 7 days calculated from the day following the date of the request to cancel, and our company shall refund the amount after deducting the cancellation fee from the Travel Fare.

(2) A customer wishing to conclude a Communication Contract must, at the time of application, inform our company of the name of the trip applied for, the departure date, the content of the Travel Services, the credit card number (membership number) and other matters designated by our company.

(2) [sic] A Communication Contract is formed when our company sends notice accepting the conclusion of the contract. However, where notice of acceptance of that application is given by email, facsimile or similar means, the contract is formed when the notice reaches the Member.

(3) Where your credit card is invalid, or becomes invalid, and you are unable to settle all or part of the Travel Fare, cancellation fee, cancellation handling fee, etc. by the Affiliated Company’s card, our company may decline to conclude, or may cancel, the travel contract, and shall charge the costs and Service Fee set out in Section 6. However, this does not apply where you pay the Travel Fare in cash by a date separately designated by our company.

12. Handling of Personal Information

(1) Our company shall use the personal information stated in the application form, participant roster, inquiry form and other documents submitted when applying for travel to communicate with you, and shall use it within the scope necessary for the procedures for arranging and receiving the services provided by transportation, accommodation and other providers for the trip you have applied for, and for related storage services. In addition, our company may use your personal information to provide information on products, services and campaigns of our company and companies our company partners with, and to request your opinions, feedback and responses to questionnaires regarding the trip.

(2) In order to facilitate your shopping at your travel destination, our company may provide the personal information you provided at the time of application to duty-free shops, souvenir shops and similar businesses. If this is inconvenient for you, please inform our company before departure.

13. Basis for Travel Conditions and Travel Fares

These Travel Conditions are based on information as of September 30, 2024.

Imari Koutsu Co., Ltd.

Saga Prefectural Governor Registered Travel Agency, Category 2, No. 77

General Travel Services Manager: Kuniko Nakao

Head Office: 2954-2 Idena, Namitahata-cho, Imari City, Saga Prefecture 848-0007 — Main Tel: 0955-24-2145　Fax: 0955-24-2139