Domestic Package Tours

Please be sure to review the contents of these <Travel Conditions> before applying.

Domestic Package Tour Conditions

Document explaining transaction conditions as required by Article 12-4 of the Travel Agency Act

Contract document as required by Article 12-5 of the Travel Agency Act

Once a travel contract is formed, this document becomes part of the Contract Document.

1. Package Tour Contract

(1) This trip is planned, marketed and conducted by Imari Koutsu Co., Ltd. (2954-2 Idena, Namitahata-cho, Imari City, Saga Prefecture; hereinafter “our company”), and customers participating in this trip will conclude a Package Tour Contract (hereinafter the “Travel Contract”) with our company.

(2) Our company undertakes to arrange for, and to manage the itinerary so that, the customer may receive, in accordance with the itinerary set by our company, the transportation, accommodation and other travel-related services provided by transportation, accommodation and other service providers (hereinafter “Travel Services”).

(3) The content and conditions of the Travel Contract shall be governed by the recruitment advertisement, brochure or website, these Travel Conditions, the Finalization Document provided before the start of the trip (hereinafter the “Final Itinerary”), and our company’s Standard Travel Agency Terms and Conditions, Package Tour Contracts Part (hereinafter “our company’s Terms and Conditions”).

2. Applying for the Trip

(1) Please fill in the required information on our company’s prescribed application form and apply together with the application deposit shown below. The application deposit shall be treated as part or all of the “Travel Fare,” “cancellation fee” or “penalty fee.”

*All amounts are per person.

* “Travel Fare” here means the “Travel Fare Subject to Payment” set out in Section 8.

However, for specific periods or specific courses, the terms separately set out in the brochure shall apply.

(2) Our company accepts reservation applications for the Travel Contract by telephone, mail, facsimile and other means of communication. In this case, the contract is not formed at the time of the reservation, and you must submit the application form and pay the application deposit within 3 days, calculated from the day following the day our company notifies acceptance of the reservation. If the application deposit is not paid within this period, our company shall treat the application as not having been made.

(3) The Travel Contract is formed when our company accepts the conclusion of the contract and receives the application deposit set out in Item (1) of this Section. However, the formation of a Travel Contract by Communication Contract shall be governed by Section 5.

(4) If you require special consideration when participating in the trip, please state this at the time of your reservation application. Our company will respond to the extent possible.

(5) Any costs incurred as a result of special measures taken by our company for you based on the request set out in Item (4) of this Section shall be borne by you.

3. Application Conditions

(1) Persons under 20 years of age require a letter of consent from a parent or guardian. In addition, persons under 15 years of age at the time of departure may be required to be accompanied by a parent or guardian.

(2) For trips targeted at a specific customer segment or with a specific travel purpose, participation may be declined if age, qualifications, skills or other conditions do not meet those specified by our company.

(3) At the time of application, customers who (a) have a physical disability, (b) are in poor health, (c) are pregnant, (d) use a service dog, or otherwise require special consideration, should so inform our company. Our company will respond to the extent possible and reasonable. In this case, a doctor’s certificate may be requested by service providers. In addition, depending on local conditions and the circumstances of transportation, accommodation or other providers, our company may, in order to ensure the safe and smooth conduct of the trip, require that the customer be accompanied by a companion or caregiver, change part of the course with the customer’s consent, recommend another trip requiring less physical burden, or decline participation. Any costs incurred as a result of special measures taken by our company for the customer based on such a request shall be borne by the customer.

(4) In the cases set out in Items (1), (2) and (3) of this Section, where our company needs to contact you, our company shall, in principle, do so within one week from the date of application for (1) and (2), or from the date of your request for (3).

(5) Where our company determines that a customer, during the trip, is in a condition requiring a doctor’s diagnosis or treatment due to illness, injury or other reasons, our company shall take the measures necessary to ensure the smooth conduct of the trip. All costs relating to this shall be borne by the customer.

(6) As a general rule, customers may not take separate independent action for personal reasons. However, depending on the course, this may be accepted under separate conditions.

(7) Where a customer leaves the trip itinerary for personal reasons, the customer must notify our company of that fact, whether they will return, and the scheduled date and time of return, if any. In that case, the period shall not be treated as “participating in the trip.”

(8) Where our company determines that a customer is likely to cause inconvenience to other customers or hinder the smooth conduct of group activities, participation may be declined.

(9) An application may also be declined where there are other business-related circumstances on our company’s part.

4. Time of Formation of the Travel Contract and the Contract Document

(1) The Travel Contract is formed when our company accepts the conclusion of the contract and receives the application deposit set out in Section 2.

(2) Promptly after the contract is formed as set out in Item (1) of this Section, our company shall provide you with a document (hereinafter the “Contract Document”) stating the travel itinerary, the content of the Travel Services, other travel conditions, and matters concerning our company’s liability. The Contract Document is comprised of the brochure or website and these Travel Conditions.

(3) The scope of Travel Services that our company is obligated to arrange and manage the itinerary for under the Travel Contract shall be as stated in the Final Itinerary.

(4) Where, at the application stage, the Travel Contract cannot immediately be concluded due to full booking or other reasons, our company may, with your consent, register you as a customer on a “cancellation waiting list” and make efforts to arrange a booking as one becomes available. Even in this case, our company shall receive an amount equivalent to the application deposit.

(5) In the case set out in Item (4) of this Section, a contract on the “cancellation waiting list” is formed when our company notifies you that your application can be accepted.

(6) The following provisions apply to the conclusion of Package Tour Contracts applied for by multiple travelers travelling the same itinerary at the same time, who have designated a responsible representative (hereinafter the “Contracting Representative”):

① Except where a special agreement has been concluded, our company shall regard the Contracting Representative as having full authority to act as agent for the travelers comprising the group/party (hereinafter “Members”) in concluding the Package Tour Contract, and shall conduct all travel-business-related transactions relating to that group/party with that representative.

② Our company assumes no responsibility whatsoever for any obligation or duty that the Contracting Representative currently owes, or may in the future be expected to owe, to the Members.

③ Where the Contracting Representative does not accompany the group/party, our company shall, after the start of the trip, regard as the Contracting Representative any Member previously designated by the Contracting Representative for that purpose.

④ The Contracting Representative must, by the date prescribed by our company, submit to our company a roster of Members.

5. Communication Contracts

With respect to travel conditions for customers concluding a Travel Contract by Communication Contract, our company may accept a travel application by “telephone, mail, facsimile or other means of communication,” on condition that “payment of the Travel Fare is received from a cardholder (hereinafter “Member”) of a credit card company with which our company has a business tie-up (hereinafter the “Affiliated Company”), without the Member’s signature on the prescribed slip.”

① Communication Contracts are also governed by our company’s “Standard Travel Agency Terms and Conditions, Package Tour Contracts Part.”

② The “Card Use Date” referred to in this Section means the date on which the Member or our company is to perform the obligation to pay or refund the Travel Fare, etc. under the Travel Contract.

③ When applying for a Communication Contract, the Member shall inform our company of the “name of the Package Tour” applied for, the “departure date,” “membership number,” “card expiration date” and other matters.

④ A Travel Contract by Communication Contract is formed when our company sends notice accepting the application. However, where our company gives notice by an Electronic Notice of Acceptance such as email, the contract is formed when the notice reaches you. For an application by telephone, the contract is formed when our company accepts the application. For an application by mail, facsimile or other means of communication, the contract is formed when our company sends notice accepting the conclusion of the contract.

⑤ Where, in concluding a Communication Contract, the Member’s credit card is invalid or otherwise unable to be used to settle all or part of the obligations relating to the Travel Fare, etc. in accordance with the Affiliated Company’s cardholder agreement, our company may decline to conclude the Travel Contract.

⑥ Our company shall receive payment of the amount of the Travel Fare stated in the Contract Document using the Affiliated Company’s card without requiring the Member’s signature on the prescribed slip. In this case, the Card Use Date shall be the date the contract is formed.

6. Finalization Document (Final Itinerary)

As a document supplementing the Contract Document set out in Section 4, Item (2), our company shall provide you with a Final Itinerary stating finalized information on the meeting time and place, the transportation providers used, accommodation providers and other matters, no later than the day before the departure date. (In principle, our company will make efforts to provide this one week before the departure date, but for some courses departing during specific periods such as the New Year holidays or Golden Week, it may be provided closer to the departure date. Even in such cases, it will be provided no later than the day before the departure date.) However, where the application is made on or after the day that is the seventh day counting back from the day before the departure date, it may be provided on the departure date itself. Even before the provision date, our company will explain the status of arrangements upon inquiry.

7. Due Date for Payment of the Travel Fare

The Travel Fare must be paid before the day that is the fourteenth day counting back from the day before the departure date. Where the application is made on or after the day that is the fourteenth day counting back from the day before the departure date, payment must be made by the time of application or by a date designated by our company before the start of the trip.

8. Travel Fare Subject to Payment

The “Travel Fare Subject to Payment” means the amount obtained by adding the “amount shown as an additional charge” to, and subtracting the “amount shown as a discount” from, the “amount shown as the Travel Fare” in the recruitment advertisement, brochure or website. This total amount serves as the basis for calculating the “application deposit,” “cancellation fee,” “penalty fee” and “change compensation.”

9. Additional Charges and Discounts

(1) The “additional charges” referred to in Section 8 mean the following charges (except where already included in the displayed “Travel Fare”):

① An additional charge for using a single room.

② An additional charge, referred to by our company in the brochure or website as an “upgrade plan,” for upgrading the hotel or room type.

③ The price difference where a “meals-included plan” is selected instead of a base “no-meals plan,” etc.

④ An additional charge, referred to by our company in the brochure or website as an “extended stay plan,” for extending a hotel stay.

⑤ The fare difference, referred to by our company in the brochure or website as a “class upgrade additional charge,” for changing the class of an airline seat.

⑥ Other charges referred to in the brochure or website as an “×××× additional charge” (such as an early check-in additional charge, or an additional charge where the Contract Document states that a requested airline will be accommodated).

(2) The “discounts” referred to in Section 8 mean the following amounts (except where the discounted Travel Fare has already been set in advance):

(3) A per-person discount, referred to by our company in the brochure or website as a “triple discount” or similar, set on condition that three or more people stay in one room.

(4) Other amounts referred to in the brochure or website as a “○○○ discount.”

10. Child Fare and Infant Fare

The child fare applies to children aged 2 years or older but under 12 years old as of the departure date. The infant fare applies to children under 2 years old as of the departure date who do not use an airline seat. However, depending on the airline used, the completion date of the trip may be the relevant reference date instead; in that case, this will be indicated in the brochure or website.

11. What Is Included in the Travel Fare

(1) The fares and charges of the transportation providers stated in the itinerary (class may vary by course; economy class unless otherwise specified), accommodation costs, meal costs, sightseeing costs (admission, viewing, guide fees, etc.), consumption tax and other taxes, service charges, airport facility usage fees, etc.

(2) For courses accompanied by a tour conductor, this also includes tour conductor expenses and gratuities necessary for group activities.

(3) Other costs explicitly stated in the brochure as “included in the Travel Fare.”

(4) No refund will be given for any of the costs in (1) through (3) above that are not used in part due to the customer’s own circumstances.

12. What Is Not Included in the Travel Fare

Anything not covered in Section 11 is not included in the Travel Fare. Some examples are given below.

(1) Excess baggage charges (for amounts exceeding the prescribed weight, volume or number of pieces).

(2) Laundry and telephone charges, additional food and drink, and other expenses of a personal nature, together with any related taxes and service charges.

(3) Admission fees and transportation costs for portions of the itinerary marked “free time,” “optional sightseeing,” “separate charge,” “customer’s own expense” or similar.

(4) The additional charge for using a single room.

(5) Fees for optional tours (short excursions available for a separate fee) that only some participants may choose to join.

(6) Other additional costs (admission fees, meal costs, transportation costs, etc.) arising from the customer’s own wishes that are not included in the itinerary.

(7) Transportation and accommodation costs between your home and the place of departure/arrival.

13. Changes to the Content of the Travel Contract

Even after conclusion of the Travel Contract, where a natural disaster, war, civil disturbance, suspension of the provision of Travel Services by a transportation, accommodation or other service provider, an order of a government agency, the provision of transportation services that deviate from the original operating schedule, or other cause not attributable to our company arises, our company may, where unavoidable in order to ensure the safe and smooth conduct of the trip, change the travel itinerary, the content of the Travel Services or other content of the Travel Contract (hereinafter “Contract Content”), after promptly explaining to you in advance the reason the cause is one not attributable to our company and the causal relationship with that cause. However, in urgent cases where unavoidable, the explanation may be given after the change.

14. Changes to the Amount of the Travel Fare

Even after the Travel Contract is formed, our company shall change the Travel Fare in the following cases:

(1) Where the fares or charges of the transportation provider used increase or decrease, due to significant changes in economic conditions or other factors, by an amount substantially exceeding what would normally be expected, our company shall increase or decrease the Travel Fare within the range of that increase or decrease. However, where the Travel Fare is to be increased, our company shall notify you of that fact before the day that is the fifteenth day counting back from the day before the departure date.

(2) Where a substantial decrease occurs in the applicable fares/charges set out in Item (1) of this Section, our company shall, in accordance with that item, decrease the Travel Fare by the amount of that decrease.

(3) Where a decrease or increase occurs in the costs required to conduct the trip (including cancellation fees, penalty fees and other costs already paid or to be paid for Travel Services not received due to a change in Contract Content under Section 13), our company may change the amount of the Travel Fare within that range at the time of the change in Contract Content. (This excludes cases where the increase in costs is due to a shortage of seats, rooms or other facilities of the transportation, accommodation or other service provider despite that provider actually providing the relevant Travel Service.)

(4) Where our company has stated in the brochure or website that the Travel Fare differs depending on the number of persons using the transportation, accommodation or other service provider, and that number of persons changes after the Travel Contract is formed for reasons not attributable to our company, our company may change the amount of the Travel Fare as stated in the brochure or website. For example, where one of multiple customers who applied together cancels their contract, resulting in another customer having to use a single room, our company shall charge the customer who cancelled the applicable cancellation fee, and shall also charge the customer using the single room the single-room additional charge.

15. Your Right of Cancellation

☆ Before the Start of the Trip

(1) You may cancel the Travel Contract at any time by paying the cancellation fee prescribed below. However, requests to cancel the contract will only be accepted during our company’s business days and business hours.

(2) You may cancel the Travel Contract without a cancellation fee in the following cases:

① Where the Contract Content has been changed under Section 13. However, this applies only where the change is one listed in the left-hand column of the table in Section 24 or is otherwise material.

② Where the Travel Fare has been increased under Section 14, Item (1).

③ Where, due to a natural disaster, war, civil disturbance, suspension of the provision of Travel Services by a transportation, accommodation or other provider, an order of a government agency or other cause, the safe and smooth conduct of the trip has become impossible or there is an extremely high likelihood of it becoming impossible.

④ Where our company has failed to provide you with the Final Itinerary referred to in Section 6 by the date prescribed in that Section.

⑤ Where, due to a cause attributable to our company, it has become impossible to conduct the trip in accordance with the itinerary stated in the Contract Document.

(3) Where the Travel Contract is cancelled under Item (1) of this Section, our company shall deduct the prescribed cancellation fee from the Travel Fare (or application deposit) already received and refund the remainder. Where the cancellation fee exceeds the application deposit, we will bill you for the difference. Where the Travel Contract is cancelled under Item (2) of this Section, our company shall refund the full amount of the Travel Fare (or application deposit) already received.

☆ After the Start of the Trip

(4) Where, after the start of the trip, you cancel the Travel Contract or temporarily leave the trip partway through for your own reasons, this shall be treated as a waiver of your rights, and no refund whatsoever will be given. Likewise, where you leave the group partway through for your own reasons, this shall be treated as a waiver of your rights, and no refund whatsoever will be given.

(5) Where, for reasons not attributable to you, you are unable to receive a Travel Service in accordance with the Final Itinerary, you may cancel the contract for the portion relating to the Travel Service that has become impossible to provide, without paying the cancellation fee set out in Item (1) of this Section. In this case, our company shall refund the amount remaining after deducting the cancellation fees, penalty fees, etc. arising for that Travel Service.

16. Our Company’s Right of Cancellation (Before the Start of the Trip)

(1) Where you fail to pay the Travel Fare by the date prescribed in Section 7, our company may cancel the Travel Contract. In this case, you must pay a penalty fee equal to the cancellation fee prescribed in Section 15, Item (1).

(2) Our company may, after explaining the reason to you, cancel the Travel Contract in the following cases:

① Where it becomes clear that you do not satisfy conditions for participation, such as sex, age, qualifications or skills, that our company has specified in advance.

② Where it is found that you are unable to endure the trip due to illness, the absence of a necessary caregiver, or other reasons.

③ Where it is found that you are likely to cause inconvenience to other customers or to hinder the smooth conduct of group activities.

④ Where you have demanded a burden exceeding a reasonable scope in relation to the Contract Content.

⑤ Where the number of participants does not reach the minimum number of participants stated for each course. In this case, our company shall notify you of the cancellation of the trip before the day that is the thirteenth day (or, for a day trip, the third day) counting back from the day before the departure date.

⑥ Where a travel condition specified in advance by our company, such as the amount of snowfall for a ski trip, is not met, or there is an extremely high likelihood of it not being met.

⑦ Where, due to a natural disaster, war, civil disturbance, suspension of the provision of Travel Services by a transportation, accommodation or other provider, an order of a government agency or other cause not attributable to our company, the safe and smooth conduct of the trip in accordance with the itinerary stated in the Contract Document has become impossible or there is an extremely high likelihood of it becoming impossible.

17. Our Company’s Right of Cancellation (After the Start of the Trip)

(1) Even after the start of the trip, our company may, after explaining the reason to you in advance, cancel part of the Travel Contract in the following cases:

① Where it is found that you are unable to endure continuation of the trip due to illness or other reasons.

② Where you disturb the discipline of the group and thereby hinder the safe and smooth conduct of the trip, such as by failing to follow the instructions of a tour conductor or other person for the purpose of safely and smoothly conducting the trip.

③ Where continuation of the trip has become impossible due to a natural disaster, war, civil disturbance, suspension of the provision of Travel Services by a transportation, accommodation or other provider, an order of a government agency or other cause not attributable to our company.

(2) Where our company has cancelled the Travel Contract under Item (1) of this Section, the contractual relationship between our company and you shall be extinguished only for the future. That is, our company’s obligations relating to Travel Services you have already received shall be deemed to have been validly discharged. In addition, where cancellation fees, penalty fees or other costs have already been paid, or must be paid, to the provider of a Travel Service that could not be received due to the cancellation, these shall be borne by you. In this case, our company shall refund the portion of the Travel Fare relating to Travel Services you have not yet received, after deducting the cancellation fees, penalty fees and other costs already paid or to be paid to that Travel Service provider.

18. Refund of the Travel Fare

(1) Where an amount becomes payable to you as a result of a decrease in the Travel Fare under Section 14, or the cancellation of the Travel Contract under Sections 15, 16 or 17, our company shall refund that amount to you within 7 days, calculated from the day following the cancellation, in the case of a refund due to cancellation before the start of the trip, or within 30 days, calculated from the day following the travel completion date stated in the Contract Document, in the case of a refund due to a decrease or cancellation after the start of the trip. However, where the Travel Contract is cancelled under Section 17, Item (1), the cancellation fees, penalty fees and other costs already paid or to be paid for Travel Services not received due to the cancellation of the trip shall be borne by you.

(2) Item (1) of this Section does not preclude you or our company from exercising a right to claim damages as set out in Section 22 or Section 25.

19. Arrangement of Return Travel After Cancellation of the Contract

Where our company has cancelled the Travel Contract after the start of the trip under Section 17, Item (1), ① or ③, our company shall, at your request and at your expense, undertake to arrange the Travel Services necessary for you to return to the place of departure.

20. Our Company’s Instructions

When acting as a participant in the Package Tour between the start and completion of the trip, you must, except during free time, follow our company’s instructions for the safe and smooth conduct of the trip.

21. Tour Conductor

(1) Whether a tour conductor will accompany the trip is stated in the brochure or website.

(2) For trips accompanied by a tour conductor, the tour conductor, and for trips not accompanied by a tour conductor, a local staff member at the destination, shall perform all or part of the work necessary for the safe and smooth conduct of the trip and other work our company deems necessary.

(3) For trips not accompanied by a tour conductor, our company’s local contact information will be stated in the Final Itinerary.

(4) The tour conductor’s duties shall, in principle, be performed between 8:00 a.m. and 8:00 p.m.

22. Our Company’s Liability

(1) Where, in performing the Travel Contract, our company or a person to whom our company has had arrangements carried out on its behalf (hereinafter an “Arrangement Agent”) causes you damage intentionally or negligently, our company shall compensate you for that damage. However, this applies only where our company is notified of the damage within two years, calculated from the day following the day the damage occurred.

(2) Where you suffer damage due to a cause such as the following, our company shall not, in principle, be liable under Item (1) of this Section:

① A natural disaster, war or civil disturbance, or a change to the itinerary or cancellation of the trip resulting therefrom.

② Damage arising from an accident or fire involving a transportation, accommodation or other provider.

③ Suspension of the provision of services by a transportation, accommodation or other provider, or a change to the itinerary or cancellation of the trip resulting therefrom.

④ An order of a government agency, foreign entry/exit regulations, quarantine due to infectious disease, or a change to the itinerary or cancellation of the trip resulting therefrom.

⑤ An accident occurring during free time.

⑥ Food poisoning.

⑦ Theft.

⑧ Delay, suspension, schedule change or route change of a transportation provider, or a resulting change to the itinerary or shortening of time spent at the destination.

⑨ Other damage suffered due to a cause not attributable to our company or an Arrangement Agent.

(3) Notwithstanding Item (1) of this Section, our company shall compensate for the damage set out in that item arising in connection with baggage only where notified of the damage within 21 days, calculated from the day following the day the damage occurred, and regardless of the amount of damage, our company’s compensation shall be limited to a maximum of 150,000 yen per person. (However, the limit per item or pair is 100,000 yen. Our company shall not compensate where it has been intentional or grossly negligent.)

23. Special Compensation

(1) Regardless of whether our company’s liability under Item (1) of the preceding Section arises, our company shall, in accordance with our company’s Terms and Conditions’ Special Compensation Provisions, pay, for certain damage suffered by you to your life, body or baggage due to a sudden and accidental external event during participation in the Package Tour: 15,000,000 yen as death compensation; 200,000 to 2,000,000 yen as hospitalization condolence money depending on the number of days hospitalized; 10,000 to 50,000 yen as outpatient condolence money; and personal effects damage compensation (up to a limit of 150,000 yen, however the limit per item or pair is 100,000 yen).

However, for a day on which the itinerary clearly states that no service arranged by our company will be provided at all, that day shall not be treated as “participating in the trip,” provided it is also clearly stated that no compensation will be paid for damage suffered by you on that day.

(2) Where damage suffered by you during participation in the Package Tour is due to your own intent, drunk driving, illness or similar cause, or, where not included in the Package Tour, is due to an accident occurring during free time while engaged in skydiving, hang gliding, riding an ultralight powered aircraft (motorized hang glider, microlight aircraft, ultralight aircraft, etc.), riding a gyroplane or a similarly dangerous activity, our company shall not pay the compensation and condolence money set out in Item (1) of this Section. However, this does not apply where the relevant activity is included in the Package Tour itinerary.

(3) Where our company owes both an obligation to pay compensation under Item (1) of this Section and an obligation to pay damages under the preceding item, if either obligation is performed, both the compensation obligation and the damages obligation shall be deemed performed to the extent of that amount.

(4) Among short excursions (optional tours) conducted for a separate fee, targeted at customers participating in our company’s Package Tour, those planned and conducted by our company shall be treated as part of the principal Package Tour.

24. Itinerary Guarantee

(1) Where a material change in Contract Content listed in the left-hand column of the following table occurs (excluding changes set out in ①, ② and ③ below), our company shall pay you, within 30 days calculated from the day following the travel completion date, change compensation in an amount obtained by multiplying the “Travel Fare Subject to Payment” defined in Section 8 by the rate stated in the right-hand column of that table. However, where it is clear that our company’s liability under Section 22, Item (1) arises with respect to that change, our company shall pay this not as change compensation but as all or part of a damages payment.

① For a change due to the following causes, our company shall not pay change compensation. (However, our company shall pay change compensation where the change is due to a shortage of seats, rooms or other facilities of a transportation, accommodation or other provider despite that provider actually providing the service.)

a) A natural disaster, including bad weather that disrupts the itinerary

b) War

c) Civil disturbance

d) An order of a government agency

e) Suspension of the provision of Travel Services by a transportation, accommodation or other provider, such as flight cancellation, service suspension or closure

f) Provision of transportation services deviating from the original operating schedule, such as delay or a change in the transportation schedule

g) Measures necessary to ensure the safety of the life or body of trip participants

② For a change relating to the portion of the Travel Contract cancelled under Sections 15 through 17, our company shall not pay change compensation.

③ Even where the order in which Travel Services stated in the brochure or website are to be received changes, our company shall not pay change compensation if you were able to receive the relevant Travel Service during the trip.

(2) The amount of change compensation payable by our company shall be limited to an amount obtained by multiplying the “Travel Fare Subject to Payment” defined in Section 8 by 15%, per customer per Package Tour. In addition, our company shall not pay change compensation where the amount payable per customer per Package Tour would be less than 1,000 yen.

(3) Where, after our company has paid change compensation under Item (1) of this Section, it becomes clear that our company’s liability under Section 22, Item (1) arises with respect to that change, you must return to our company the change compensation relating to that trip. In this case, our company shall pay the remaining amount after offsetting the amount of damages payable by our company under that item against the amount of change compensation to be returned by you.

(4) With your consent, our company may, instead of paying change compensation or damages in cash, provide compensation in the form of equivalent goods or services.

Table of Change Compensation

Note 1)

“Before the start of the trip” means cases where you are notified of the change by the day before the departure date, and “after the start of the trip” means cases where you are notified of the change on or after the departure date.

Note 2)

Where a Finalization Document has been issued, this table shall be applied by reading “Contract Document” as “Finalization Document.” In this case, where a change occurs between the content stated in the Contract Document and the content stated in the Finalization Document, or between the content stated in the Finalization Document and the Travel Services actually provided, each such change shall be treated as one occurrence.

Note 3)

Where the transportation provider relating to a change listed in Item 3 or 4 involves the use of accommodation facilities, it shall be treated as one occurrence per night.

Note 4)

The change of a transportation provider’s company name listed in Item 4 does not apply where it involves a change to a higher class or facilities.

Note 5)

Even where multiple changes listed in Item 4, 6 or 7 occur within a single boarding or one night’s stay, they shall be treated as one occurrence per boarding or per night.

Note 6)

For a change listed in Item 8, Items 1 through 7 shall not apply, and Item 8 shall apply instead.

25. Your Liability

(1) Where our company suffers damage due to your intent, negligence, an act contrary to laws and regulations or public order and morals, or your failure to comply with our company’s Terms and Conditions, our company shall claim damages from you.

(2) You must make use of the information provided by our company and endeavor to understand the rights and obligations of travelers and other content of the Package Tour Contract stated in the Contract Document.

(3) After the start of the trip, if you come to believe that the content of a Travel Service differs from that stated in the Contract Document, you must promptly report that fact, at the travel destination, to our company, our company’s Arrangement Agent, or the Travel Service provider.

26. Change of Customer

(1) You may, with our company’s consent, transfer your position under the Travel Contract to another person. In this case, you must fill in the required information on our company’s prescribed form and submit it to our company. A handling fee equivalent to our company’s prescribed cancellation fee under Section 15 shall be charged for this change. (Where an air ticket has already been issued, a separate charge for reissuance may also be billed.)

(2) The transfer of the position under the Travel Contract shall take effect when our company’s consent is given, and thereafter the person who has received the transfer shall succeed to all rights and obligations relating to this Travel Contract. Our company may decline a change of traveler where the transportation provider, accommodation provider or other party used does not accept the change, or for other reasons.

27. Handling of Personal Information

(1) Our company shall use the personal information stated in the application form submitted when applying for travel to communicate with you, and shall use it within the scope necessary for arranging the services provided by transportation, accommodation and other providers for the trip you have applied for, and for the procedures necessary to receive those services.

In addition, our company may use your personal information for: ① providing information on products, services and campaigns of our company and companies our company partners with; ② requesting your opinions and feedback after participating in the trip; ③ requesting your responses to questionnaires; ④ providing benefit services; and ⑤ preparing statistical materials.

(2) Among the personal data about you held by our company, our company shall jointly use, with partner companies that have entered into a confidentiality agreement with our company, the minimum information necessary to contact you, such as your name, address, telephone number or email address. Partner companies may use this to provide information about their own business or events, and to ship products you have purchased.

(3) In order to facilitate your shopping at your travel destination, our company may provide the personal data about you held by our company to souvenir shops and similar businesses. In this case, personal data such as your name, passport number and flight number will be provided in advance by electronic means, facsimile or similar method. If you wish to stop the provision of personal data to these businesses, please inform our company at the time of application.

(4) Contact for inquiries concerning the handling of personal information:

Our company’s “Personal Information Manager” Tel: 0955-24-2145 Fax: 0955-24-2139

Or please visit our company’s website (https://imari-koutsu.jp).

28. Other Matters

(1) In the event of illness or injury, substantial medical or transportation costs may be incurred. In the event of an accident, it is in practice very difficult to claim and recover compensation from the party at fault. To cover these medical and transportation costs, as well as death and permanent disability, we recommend that you obtain sufficient domestic travel insurance on your own.

(2) For your convenience, you may be taken to souvenir shops, but any purchases made there are your own responsibility.

(3) Participation in our company’s Package Tours may make you eligible for an airline’s mileage service, but any inquiries or registration relating to that service must be made by you directly with the relevant airline. In addition, where a change in the airline used means you can no longer receive a mileage service you had expected to receive, our company shall not be liable under Section 22, Item (1) or Section 24, Item (1), regardless of the reason.

(4) If an accident or other incident occurs during the trip, please contact immediately the party indicated in the Final Itinerary.

(5) Our company shall not, under any circumstances, re-conduct a trip.

(6) Regarding the departure/arrival airport and the scope of the Travel Contract: for example, where the brochure or website states “Departing from Fukuoka” (or “Departing from Kitakyushu Airport”) and also states that participation is possible “with no additional charge, or for a set additional charge,” from an airport within Japan other than Fukuoka (or Kitakyushu Airport), the scope of the Travel Contract shall nonetheless be “from Fukuoka departure to Fukuoka arrival” (or “from Kitakyushu Airport departure to Kitakyushu Airport arrival”).

(7) The General Travel Services Manager is the person responsible for transactions at the travel agency or branch handling your trip. If you have any questions about explanations given by our staff regarding this Travel Contract, please feel free to ask the General Travel Services Manager.

29. Regarding the Package Tour Contract

Matters not provided for in these Conditions shall be governed by our company’s Standard Travel Agency Terms and Conditions (Package Tour Contracts Part).

If you would like a copy of our company’s Terms and Conditions, please request one from our company.

Our company’s Terms and Conditions are also available on our company’s website (https://imari-koutsu.jp).

30. Basis for Travel Conditions and Travel Fares

These Travel Conditions are based on information as of September 30, 2024.

The reference date for calculating the Travel Fare is stated in each brochure or on the website.

Trip Planning and Operation:

Imari Koutsu Co., Ltd.

Saga Prefectural Governor Registered Travel Agency, Category 2, No. 77

General Travel Services Manager: Kuniko Nakao

Head Office: 2954-2 Idena, Namitahata-cho, Imari City, Saga Prefecture 848-0007 — Main Tel: 0955-24-2145　Fax: 0955-24-2139